Payroll Compliance:
Zetameld
BILLING GOVERNANCE & SATISFACTION

REFUND & CANCELLATION POLICY

Fair, transparent, and auditable standards governing trial guarantees, annual plans, and credit reversals.

SIGN UP FOR FREETAKE A TOUR
Evaluation Period: 30 Days Money-Back
Resolution Window: < 4 Business Hours
Settlement Speed: 24-48 Hours (UPI)

1. 30-Day Unconditional Money-Back Guarantee

We take immense pride in the deterministic accuracy, speed, and statutory reliability of Zetameld Cloud Payroll. We want every enterprise, startup, and business founder to evaluate our platform with absolute confidence and zero risk.

Our 30-Day Full Refund Guarantee

If you subscribe to any paid tier of Zetameld Payroll (Starter, Standard, Professional, or Enterprise) and determine within the first 30 calendar days following your initial transaction that the platform does not meet your organization's payroll or compliance requirements, simply notify our billing desk. We will refund 100% of your subscription fee without friction or questioning.

The 30-day guarantee applies to all first-time purchasing organizations on both monthly and annual subscription plans.

2. Subscription Cancellation Procedure & Timelines

Customers have complete autonomy to cancel their recurring payroll subscription at any time:

  • Self-Service Cancellation: Administrators can cancel recurring subscriptions directly from the Workspace Settings > Billing & Subscriptions dashboard at any time prior to the next billing date.
  • Email Cancellation: Alternatively, you may submit a formal cancellation request by writing to support@zetameld.com from your registered administrator email address.
  • No Cancellation Fees: There are zero cancellation penalties or exit fees. Upon cancellation, your access remains active until the end of the current paid billing cycle.

3. Refund Eligibility Criteria

Refund requests are evaluated under clear, equitable standards:

Eligible for 100% Refund:

  • Cancellation within the initial 30 days of first-time purchase.
  • Accidental duplicate charges or erroneous multiple transaction debits.
  • System outages resulting in failure to deliver our 99.99% SLA across consecutive pay cycles.

Annual Plan Mid-Term Pro-Rata:

For cancellations after the initial 30 days on annual commitments, unused full months are converted into non-expiring Zetameld Service Credits or evaluated for pro-rata settlement upon verified service non-performance.

4. Non-Refundable Items & Exceptions

Certain one-off consumption-based services or custom engineering commitments cannot be refunded once delivered:

  • Third-Party Pay-as-You-Go Relays: Consumed SMS/WhatsApp OTP credits and third-party biometric verification fees already settled with telecom and identity gateways.
  • Custom Migration & Solution Engineering: Dedicated data migration, legacy payroll formula coding, or on-site training sessions executed under an approved Statement of Work (SOW).
  • Statutory Fees: Any government tax filings or statutory challan payments remitted to government authorities (PF, ESI, TDS) are strictly non-refundable through Zetameld.

5. Processing Duration & Settlement Timelines

We process refunds promptly to ensure a smooth, transparent experience:

Approval Window24 – 48 HoursBilling Desk Review
Gateway TransmissionInstant via RazorpayAPI Refund Batch
Bank Settlement5 – 7 Business DaysCustomer Account Credit

A confirmation email containing the Refund Transaction ID (RRN) is dispatched to your billing contact the moment the refund is initiated.

6. How Refunds Are Credited (Original Payment Mode)

In strict compliance with Reserve Bank of India (RBI) payment aggregators guidelines and Razorpay protocols:

Strict Reversal to Original Payment Source

All approved refunds are credited directly back to the original payment instrument used during checkout:

  • Credit / Debit Cards: Credited back to the originating bank card within 5 to 7 business days.
  • UPI (Unified Payments Interface): Credited back to the linked bank account within 24 to 48 hours.
  • Net Banking: Returned to the source bank account via NEFT/IMPS within 3 to 5 business days.

Cash refunds or third-party bank account diversions are strictly prohibited under Indian anti-money laundering (AML) laws.

7. Billing Operations & Dispute Redressal Desk

If you have any questions regarding an invoice, experience an unexpected charge, or wish to track an ongoing refund, our Billing Operations Desk is directly accessible:

Zetameld Payroll Billing Desk

Company: ZETAMELD™ LLP

Address: 156, VPO Ladwa, Hisar, Haryana 125006, India

Support Email: support@zetameld.com

Phone: +91 8607295210 (Toll-Free / IN)

Support Hours: Monday through Friday, 9:00 AM to 7:00 PM IST

TRUST, SOVEREIGNTY & GOVERNANCE

Questions regarding an Invoice or Refund?

Our billing operations specialists are available to review your invoices, payment receipts, and contract terms.

CONTACT BILLING DESKABOUT ZETAMELD