Payroll Compliance:
Zetameld
MASTER SUBSCRIPTION AGREEMENT

TERMS OF SERVICE

The contractual foundation governing your usage of the Zetameld software platform, APIs, and cloud services.

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Guaranteed Availability: 99.99% SLA
Tenant Data Rights: 100% Customer Owned
Arbitration Jurisdiction: Hisar, Haryana, India

1. Acceptance & Scope of Agreement

These Terms and Conditions ("Agreement") constitute a legally binding contract between you (either on behalf of yourself individually or as an authorized representative of a registered corporate enterprise, startup, or institution) and ZETAMELD™ LLP ("Zetameld", "we", "us", or "our"), having its registered office at 156, VPO Ladwa, Hisar, Haryana 125006, India.

This Agreement governs your access to and commercial utilization of Zetameld Cloud Payroll, including our deterministic calculation engine, AST salary rule compiler, automated PF/ESI/TDS tax deductions, statutory compliance forms, banking payout relays, and administrative employee self-service portals (collectively, the "Service").

Binding Acceptance

By registering an organization workspace, creating employee profiles, executing a pay run, or entering payment credentials via our checkout gateway (including Razorpay), you explicitly confirm that you have read, understood, and agreed to be bound by all stipulations outlined in this Agreement.

2. Rules of Use & Account Responsibilities

You agree to use Zetameld Payroll solely for legitimate internal organizational payroll management, tax reporting, and employee disbursement operations in compliance with all applicable statutory labor and tax regulations.

Authorized Administration

You are responsible for designating authorized payroll administrators, controlling role-based access permissions (RBAC), and maintaining the confidentiality of administrative credentials and two-factor authentication (2FA) tokens.

Data Accuracy & Filings

While Zetameld provides automated deterministic formulas for PF, ESI, PT, and TDS calculations, you remain legally responsible for verifying master employee wage structures, declaration proofs, and final statutory challan submissions.

Prohibited Conduct:

  • You shall not attempt to reverse engineer, decompile, or extract the proprietary source code of the Zetameld deterministic payroll engine.
  • You shall not introduce malicious payloads, automated bots, or denial-of-service stress tests without written authorization.
  • You shall not utilize the banking disbursement relays for unauthorized third-party remittances, money laundering, or fraudulent wage distributions.
  • You shall not resell, sub-license, or lease your tenant instance to unaffiliated third-party entities without an authorized partner agreement.

3. Intellectual Property & Tenant Data Ownership

Customer Data Ownership (100% Client Owned): Zetameld acknowledges that all employee data, salary ledgers, tax declarations, biometric attendance logs, and corporate records uploaded or processed within your tenant vault remain your exclusive intellectual property and proprietary business data.

Zero Commercial Monetization Guarantee

Zetameld claims zero ownership over your payroll databases. We will never sell, lease, commercialize, or share your employee records or salary structures with data brokers, ad networks, or commercial AI aggregators.

Zetameld Platform IP: ZETAMELD™ LLP and its licensors retain all right, title, and interest (including worldwide patent, copyright, trademark, and trade secret rights) in and to the Zetameld software platform, user interfaces, documentation, APIs, and deterministic calculation algorithms.

4. Service Availability & 99.99% Uptime SLA

We recognize that payroll processing is mission-critical to your business operations. Zetameld provides a guaranteed monthly infrastructure availability SLA of 99.99% for all production payroll services.

  • Continuous Monitoring: Real-time uptime telemetry and system health status are publicly transparent and verifiable.
  • Scheduled Maintenance Windows: Essential database upgrades or security patches will be announced at least 48 hours in advance and executed during non-peak hours (Sundays between 01:00 AM and 04:00 AM IST).
  • SLA Service Credits: In the unlikely event that monthly availability falls below 99.99% due to infrastructure causes within our control, customers are eligible for pro-rated service credits applied against subsequent billing cycles upon written request within 30 days.

5. Subscription Fees, Invoicing & Taxes

Zetameld Payroll is provided on a subscription basis (monthly or annual billing) based on the active employee tier selected during checkout.

Payment Gateways: Payments are securely processed through RBI-authorized payment aggregators, including Razorpay. We support UPI, Net Banking, Corporate Credit/Debit Cards, and NEFT/RTGS wire transfers.

Prepaid Billing: Subscriptions are billed in advance on a prepaid cycle. Active employee seats can be added dynamically at pro-rata pricing.

Taxes: All fees are exclusive of statutory taxes. Applicable Goods and Services Tax (GST at 18%) or local taxes will be invoiced in accordance with prevailing Indian tax laws and credited against your GSTIN.

Tax Invoices: Digitally signed GST-compliant tax invoices are automatically generated and emailed to your billing contact immediately following transaction authorization.

6. Limitation of Liability & Indemnification

To the maximum extent permissible under applicable law, in no event shall ZETAMELD™ LLP, its designated partners, officers, employees, or technical contractors be held liable for any indirect, punitive, special, incidental, or consequential damages (including loss of business profits, statutory penalty interest arising from user tax misconfiguration, or data corruption due to third-party network outages).

Liability Cap

The total aggregate liability of Zetameld arising out of or related to this Agreement or the use of Zetameld Payroll shall strictly not exceed the total subscription fees actually paid by the customer to Zetameld in the twelve (12) months preceding the incident giving rise to the claim.

7. Termination & 30-Day Data Export Grace

Either party may terminate the subscription at the end of the current billing cycle via self-serve account settings or by written notice to support@zetameld.com.

30-Day Data Export Guarantee

Upon subscription termination or non-renewal, your account enters a 30-day export grace period. During this period, administrators retain full read-only API and web access to export all historical payroll runs, Form 16s, salary registers, and employee records in standard JSON/CSV format.

Following day 30, all tenant cryptographic keys are permanently shredded in our HSM infrastructure, rendering cold backups mathematically unrecoverable.

8. Governing Law & Dispute Jurisdiction

This Agreement, and any disputes, controversies, or claims arising out of or in connection with the Zetameld Payroll Service, shall be governed by, construed, and enforced in accordance with the laws of the Republic of India, without regard to conflict of law principles.

Exclusive Legal Jurisdiction

The parties mutually agree that the competent courts situated in Hisar, Haryana, India shall possess sole and exclusive jurisdiction to adjudicate any legal proceedings, arbitrations, or judicial suits arising under this Agreement.

For legal inquiries or statutory communications, please address correspondence to our Legal Desk at support@zetameld.com.
TRUST, SOVEREIGNTY & GOVERNANCE

Have questions regarding our Terms of Service?

Our compliance and legal engineering desk is available to assist your team with enterprise MSAs, SLAs, and procurement reviews.

CONTACT LEGAL DESKABOUT ZETAMELD